To download Warranty information, click here
RealD Pro Value Added Resellers
CRTs are really hard to find - is there another desktop solution I can use?
I have an LCD monitor - can I use it to work with 3D content?
To view the line of RealD Stereoscopic hardware and software, click here
The best display solution for 3D has a refresh rate of 120Hz minimum. LCD displays do not have a high enough refresh rate for quality 3D. Chances are your refresh rate is not high enough to provide good stereoscopic imaging. As an alternative, anaglyph uses color to create the 3D effect, which will work on any monitor - but be forewarned, anaglyph will cause eyestrain if used for more than a few minutes.
What’s the difference between RealD Pro Eyewear and other companies’ eyewear?
There are three needs for quality stereo: 1) suitable 3D content source; 2) powerful display with high refresh rate; 3) high-quality eyewear that does not flicker or cause eye strain. RealD eyewear are designed to avoid eyestrain and maintain high performance over time. Our eyewear have up to 5000:1 contrast ratio and extremely high-speed LCD lenses developed over decades of R&D. Our eyewear is also lightweight and comfortable and does not require warm-up time. RealD Professional eyewear are rechargeable. Our eyewear are available in a IR and DLP® Link synchronization. We have a 1-year warranty on all our eyewear.
What’s the difference between active eyewear and passive eyewear?
3D works by separating images into right- and left-eye versions. The right- and left-eye images then need to be shown in one eye at a time. Active eyewear uses a lens that blocks each eye very rapidly, alternating left and right in sync with the image being shown on the screen, which creates the 3D image in your brain. Passive technology uses polarized light (light that is “keyed" to a certain wavelength, like a radio signal for a radio station being programmed to match a number on a radio dial) that is “unlocked" by a special material in eyewear that blocks the left eye from seeing a right eye image and vice versa. The images are then flashed on the screen - either left eye first, then right eye, or vice versa. Your eyes interpret the proper image, and it all happens so fast that you can’t tell you’re not looking at something real.
Where can I go to learn more about 3D?
How do I begin developing 3D movies?
You can start with the RealD Media Room: Click here
First, you need a 3D display device to display content you capture with a camera or graphic content you create using animation.
Does RealD Pro offer any products for movie studios/post houses?
What do I need to begin viewing in 3D?
Yes. We offer a special system for projection as well as DLP TV kits for dailies and on-set shot review. Please visit our Entertainment Page
for more information.
3D content & content playing device (such as a PC or Blu-Ray player), B) Display device (DLP TV, projector or other 3D display device), C) Eyewear - active or passive eyewear of some type (very few systems offer “glasses-free" 3D also known as Autostereo).
What is CrystalEyes?
RealD StereoGraphics' flagship product is a workstation-level, wireless set of liquid crystal shutter eyewear for Stereo3D image viewing. The product allows professionals dealing with large, multi-dimensional data sets to visualize images more naturally and make a faster and more accurate analysis.
What is Stereo3D?
Humans perceive depth stereoscopically, or through the use of both eyes together to understand depth and perspective in a physical environment. RealD's family of products enables high-definition stereoscopic viewing in an electronic environment. This concept is known as Stereo3D. Stereo3D delivers the most realistic visual representation possible of complex, digital solid models. This provides engineers and scientists with a significantly better understanding of three-dimensional information and yields levels of technical proficiency not available using a typical 2D view.
What software applications support CrystalEyes?
Nearly every major mechanical CAD, solid modeling/prototyping, molecular modeling, industrial VR and GIS software application supports CrystalEyes. The list of applications includes Unigraphics, SDRC Ideas, Dassault CATIA, Parametric Technology Corp. and many others. Please see our software support section for a more complete list of 3D-enabled software solutions.
What platforms does CrystalEyes work on?
CrystalEyes runs on all UNIX platforms including Sun, SGI, HP, DEC and IBM. In addition, the product is well-suited to Power Mac G5 and Windows NT workstations. All UNIX workstations ship stereo-ready from the manufacturer.
Does anyone else manufacture a workstation-level product like CrystalEyes?
Though several companies have attempted to enter the workstation market with stereoscopic eyewear, CrystalEyes is currently the only commercial product to succeed and become a commonplace tool for 3D viewing.
What are some customer applications I would recognize where CrystalEyes has been used?
Boeing used CrystalEyes extensively in its development of its 777 aircraft. Ford Motor Company, GM, Chrysler, Mercedes Benz and nearly every other major auto manufacturer use CrystalEyes in their virtual prototyping process to perform crash-test simulation, noise vibration and harshness testing, package design, aesthetics design and ergonomics design. NASA used CrystalEyes to pilot the Mars Sojourner rover and interpret terrain information as part of the Pathfinder project and every major movie studio uses them for 3D movie content development!
How does it work?
Humans perceive depth and perspective stereoscopically, or by the use of both eyes. CrystalEyes works with the user’s existing computer display and compatible software to continuously transmit separate left-eye/right-eye images to create the illusion that on-screen objects have depth and presence outside of the computer monitor. The eyewear’s liquid crystal shutter lenses alternately block the wrong image and transmit the correct one to create the realistic 3D effect. CrystalEyes receives its shuttering synchronization pulses from an infrared emitter attached to a UNIX or Windows NT workstation.
What is dynamic range and why is it important?
Dynamic range refers the image rejection/transmission ratio of left-eye and right-eye images in a stereoscopic environment. A high dynamic range is important to ensure that only the correct image is shown to each eye. Otherwise, ghosting and double images result. CrystalEyes’ patented shutter design has a large lens area with a dynamic range of over 1500:1, far greater than necessary for phosphor-based displays. This guarantees a crisp Stereo3D image without any ghosting or double-image artifacts.
Is the product compatible with NTSC, PAL or computer-generated video?
Yes. In fact, CrystalEyes has been widely used in video presentation settings in conjunction with high-end projector products and StereoGraphics video processing hardware. CrystalEyes is an excellent means of displaying real 3D images - including 3D video - to an audience. With the product’s high dynamic range, even off-axis viewing produces an exceptional Stereo3D image.
How do I contact RealD?
E-2 Emitter Q&A
What is the E-2 Emitter?
For additional information on CrystalEyes, contact RealD Scientific at (800) 783-2660 in North America or send an e-mail to sales
The StereoGraphics E-2 is an infrared emitter used with StereoGraphics’ CrystalEyes® Stereo3D visualization system. The E-2 was developed to take advantage of the new-generation, stereo-capable graphics cards using the VESA standard 3-pin mini-DIN connector.
Who is E-2 for?
StereoGraphics’ E-2 is for mechanical design, molecular/chemical engineering and architectural CAD professionals working with complex 3D images. The product delivers Stereo3D viewing capability on Windows NT workstations in conjunction with stereo-enabled software and standard workstation displays.
What's the difference between E-2 and StereoGraphics’ other emitters?
The E-2 was designed specifically to work with the VESA standard 3-pin connector. It is also designed to work with the VESA-specified 5-volt and 12-volt output. The product therefore eliminates the need for any extra cabling and does not require an external power supply. It also has a wide/narrow I/R switch which allows the I/R signal to be more focused to the user. This is particularly useful where you have many stereo workstations in close proximity.
The E-2 has a wide/narrow switch. What does this do?
The wide/narrow switch allows the I/R beam to be focused according to user needs. When set to “wide," the spread is approximately 130 degrees; on “narrow," the spread is reduced to 60 degrees. This is particularly useful when you have many stereo workstations in close proximity.
How do I connect E-2 to my computer?
The user simply plugs the E-2 3-pin mini-DIN connector into the back of a compatible graphics card.
How is E-2 turned on and off?
StereoGraphics’ E-2 turns on automatically whenever the Stereo3D capability is activated in an application. The product automatically turns off when Stereo3D is not being used.
What graphics cards support E-2?
Any graphics card or UNIX graphics sub-system which has the VESA 3-pin mini-DIN stereo connector. View our graphics cards section for an up-to-date list.
What software packages support E-2?
Several software applications commonly used for mechanical CAD, pharmaceutical research, earth resource sciences and industrial VR can be used with E-2 and CrystalEyes. These include SolidWorks 98, SDRC I-DEAS Master Series 6, 3DView for AutoCAD, dVISE from Division, as well as products from Oxford Molecular, Erdas, Sense8, Hypercube and MSI.
What are the key benefits of E-2?
E-2 brings UNIX workstation-level Stereo3D imaging capabilities to Windows NT computers running stereo-ready OpenGL applications. The CrystalEyes system improves the productivity of engineering and scientific professionals working with multi-dimensional data on Windows NT computers.
I have an older StereoGraphics model that does not work on my new PC.
How do I contact RealD for general information?
Your current emitter will not work on a modern PC on its own. The E-2 emitter will resolve this. You can purchase it online from us. Visit our emitter page
for more information and pricing.
My graphics card has a 3-pin connector - how do I get Stereo3D to work?
For additional information on E-2 and other RealD Scientific products, contact RealD Scientific at (800) 783-2660 or send an e-mail to sales
Load the latest driver from the board manufacturer. It is still very common for the drivers originally supplied with the video board package to not contain correct Stereo3D support, so we strongly recommend going to the manufacturer’s web site to get the current driver. Follow the manufacturer’s installation instructions when prompted. Then, restart your system. It is usually necessary to select a stereo-enabling option in the graphics driver once it is installed. You must do so according to the manufacturer’s instructions.
Is there a test program I can use to confirm proper operation of the product?
When I try to run stereo in SolidWorks, I get an error message saying my graphics board is not configured for stereo. What is going on?
There is a diagnostic utility you can download that will confirm proper system stereo support as well as help determine if E-2 is working properly. Please contact Professional Sales and Customer Support at email@example.com
Most likely, the stereo option has not been enabled in your card’s driver, or you are running at a resolution that is not supported in stereoscopic mode by your card. Make sure you have loaded the latest driver and turned on the stereo option and set the resolution and refresh rate according to the manufacturer’s instructions. Restart your computer and re-activate the stereo option in SolidWorks.
Cable and Emitter Installation Q&A
I have an ESGI emitter from an older system and I am trying to attach it to an NT computer.
I have an EPRO or ELR emitter from an older system and I am trying to attach it to an NT computer.
I have to run my E2 emitter approximately 30 feet from the computer. Do you have a cable that I can use to do that?